Refund Policy
Last updated: August 2026
At SkillNexus, we are committed to providing high-quality learning experiences and services. This Refund Policy outlines the terms under which refunds may be granted.
Refund Eligibility
Refunds are available within 14 days of purchase for:
- Unused services or courses that have not been accessed or downloaded.
- Any purchase made in error, provided you contact us promptly.
Non-Refundable Items
- Completed courses or modules (progress > 50%).
- Downloadable materials, templates, or resources that have been accessed.
- Services already rendered (e.g., tutoring sessions, coaching).
Processing Time
Approved refunds will be processed within 5–10 business days and credited to the original payment method used for the purchase. You will receive a confirmation email once the refund is initiated.
How to Request a Refund
To request a refund, please contact our support team at [email protected] with your order details and reason for the refund. We will review your request and respond within 2 business days.
Please include your full name, email used for purchase, and order ID (if available) to expedite processing.
Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting us again at [email protected] with the subject line "Escalation – Refund Dispute". We will review your case and provide a final decision within 5 business days.
Need Help?
For any refund-related questions, reach out to us: